NACUFS April 2014

April 14, 2014 by · Comments Off on NACUFS April 2014 

Dear Ms. Clarke:

As the Conference Chair, I would like to personally thank you for taking time out of your busy schedule to serve as the opening session speaker at the 2014 NACUFS Southern Regional Conference held March 24-26, 2014 here on campus. We hosted more than 200 attendees from over 80 businesses and Universities for three days full of information, guest speakers, networking and delicious food!

Your presence and message helped set the tone for the conference and welcomed the entire Southern Region to Oklahoma State University. I particularly enjoyed your focus on being “persistently positive”, always being an updraft and not a down draft, using mental manipulation to put a positive twist on draining situations, and of course your twist on the Golden Rule!

It was truly an honor to have you be a part of our conference. This event would not have been a success without the positive message and inspiration you brought to the group. On behalf of the entire NACUFS organization, I deeply appreciate your contribution to and support of the college and University dining community and hope you found the conference to be a beneficial opportunity to share your valuable life lessons.


Terry Baker                                                                 Vedda Hsu
Conference Chair                                                        Conference Co-Chair
Director, University Dining Services                          Manager, University Dining Services

Testimonials: Performance Improvement

March 28, 2009 by · Comments Off on Testimonials: Performance Improvement 

“I can honestly say I have not looked at my career path the same since I went through the Success Discovery Process with Susan.”
—Nancy M. Everitt, Senior Vice President
Barron Financial Services

“I attended your program and it had the greatest effect on me. After listening to you speak I purchased your books. I feel so positive, and not a positive that fades, but a feeling I can work with and use. I feel once again that I CAN AND DO MAKE A DIFFERENCE!”
—Julie Goff, Lounge Manager
Best Western Marshall Inn

“Since we initiated the Spirit of Service video tapes presentation, I feel that the following improvements are a direct result of the videos: Dining room employees morale is improved
• Dining room cocktail sales are improving
• Appetizer and dessert sales have improved
• Waiter and waitress tips are increasing”
—Dennis Buffington, Assistant Manager
Best Western Regency Inn

“We conducted our first training session with the tapes on Saturday before Mother’s Day. Just before we opened for business on Mother’s Day I went to the store and got a small jar of bubbles; came back to the restaurant and started blowing bubbles in the wait station just as we were opening. Everybody started laughing and some of the servers (halfway through our serving hours) were humming ‘Tiny Bubbles’ as they came in and out of the wait station. It works! It was probably good that I was the one to do it as I am usually the “frowning” one. It broke the ice and we had a Mother’s Day that went like clockwork!”
—Jim Dietz
Smith’s Row Food & Spirits

“Just a note to tell you that I sincerely enjoyed your presentation re: Generation X & Y. Took the material back to my Staff and have instructed my Dining Room Manager (who is re-writing our training manual) to look at your videos and use them. Also, I used your “Positive Attitude” pin on my best server with the caveat that if she didn’t continue to be her bubbly self, I would take it and award it to the next server with a PMA. Boy, has this caused ripples – she shows it to all the Members and treats it as a badge of honor. Now every server wants one. Where can I get some more?”
—Tom Goss, General Manager
Rolling Road Golf Club

Testimonials: Corporations & Organizations

March 28, 2009 by · Comments Off on Testimonials: Corporations & Organizations 

“You really knocked their socks off! You provided customized content that the dealer employees could apply to their work place.”
—Kimberly Haverlock, District Manager Ford Division
Ford Motor Company, Women’s Professional Development Conference

“I’ve heard a lot of motivational speakers before, but this is the first time that it was clear she really did her homework about the business and highly customized an opening speech.”
—National Association of State and Provisional Lotteries

“Your speech specifically about body language, being genuine (being myself and just having fun) really helped. I had a great jewelry party last night and two ladies are very serious about signing up as consultants under me. That is 3 consultants I am signing up since convention. I have been trying to sign up someone for the last 2 years. Now I have three! I can’t thank you enough.”
—Janelle Dundore
Cookie Lee Jewelry

“I want to thank you for the kind words you said about me at the Lottery Sales Conference in Palm Springs. My Supervisor Charlie Rich was very proud that one of his DSR’S was spoken of so highly at the Conference. When we launch Mega Million, and we have the first draw, I would like to present the first Mega Million ticket to you as my way of saying thanks.”
—Bill Grippo
California Lottery

“What really impressed me was how you kept the attention of the audience considering some of our people have never attended a seminar before.”
—Bill Fellows, Vice President
Tallon Termite and Pest Control

“What a success! Congratulations on receiving one of the shows highest evaluation ratings.”
—Diane M. Stakoe, Conference Producer
INC. Business Resources

“You are a very dynamic and passionate speaker and everyone is talking about how inspired they were and what a memorable experience you provided for them.”
—Judy Baker, Program Coordinator
Columbia Chamber of Commerce & Women’s Network

“Any organization seeking a positive, intense, memorable, and interactive program will benefit greatly from your presentation.”
—Linda Stine, President
Fresh Produce and Floral Council

“I would recommend you to any audience that wants an uplifting message.”
—Nancy H. Wilson, VP Operations
Sports, INC.

“You were great! Not only did the audience like it, but they got it as well…that is the measure of a successful presentation.”
—Andy Anderson, Executive Producer
Ryder Annual Dealer Convention

“Your level of enthusiasm, knowledge of people and their uniqueness, as well as, your tremendous sense of humor helped to make our conference the best ever!”
—Grace R. Brodsky
Mail Boxes Etc

“Thank you again for a professional and exciting presentation to our clients.”
—Thelma Ramey
Corporate Events

“I feel that the program was quite a success and that the needs of the participants were met.”
—Martha M. Harper, Program Coordinator
College of Commerce and Industry

“Thank you so much for your dynamic presentation.”
—John Tompkins, Speaker Coordinator
Solana Beach Presbyterian Church

“The conference was a great success and we could not have done it without you.”
—Brian Murphy, Conference Producer
Inc. magazine

“I was quite impressed with your message and delivery and welcomed the opportunity to share that with our merchants.”
—Marla Niffen, Assistant Center Manager/Marketing Director
La Jolla Village Square

“I just want to tell you how much I enjoyed your moving speech at the Cookie Lee Jewelry
convention this week. I have been struggling with this one person, and from your seminar I learned that I cannot change her, but I can change how I deal with me. I am now going to handle everything with ‘PMS’ and a sense of humor. I feel like I lost 50 lbs. (I wished I really did) just by looking at my life a little different.”
—Debra Casalegno, Unit Manager
Cookie Lee Jewelry

“Your program and facilitation helped us create a strong sense of unity and direction for our organization.”
—O.B. MainStreet Association Board of Directors

“We loved you and all the great knowledge you shared with us! I can’t thank you enough! I love the positive attitude you shared and I have tried to live that way  — so thank you for talking about that issue over and over! I really learned so much!”
—Elza Clark, Consultant
Cookie Lee Jewelry

“I have received numerous positive comments from the meeting planners who attended, all of who indicated that the day was valuable, professional, and enjoyable due to the fine calibers of speakers involved.”
—Julie Efaw, Executive Director
Capitol City Speakers Bureau

“I was so inspired by all that you said. You’re a wonderful speaker, and so gifted! Thank you for your wonderful insights and encouraging words. At our unit meeting last night, all the ladies said that you were their favorite speaker.”
—Romona Baker
Cookie Lee Jewelry

“Your program was rated excellent and motivating and our members said, ‘This was the best of all shows and conventions.'”
—Jim Merrill, CGR
Chairman, NAHB Remodelers Council

“Susan Clarke is the best speaker the Ormond Beach Chamber of Commerce ever had. The enthusiasm she spreads in a room is so rewarding.”
—Carla Cornelius, Public Relations/social Committee
Ormond Beach Chamber of Commerce

“Hilarious! She was so funny, down to earth, and so energetic. Every single person walked out with a smile. Great information! These are just a few of the comments we received regarding your presentation.”
—Carol Richardson, Program Coordinator
Clemson University

“Everyone was well pleased with her presentation and the comments ranged from FANTASTIC to she is a very motivational and high energy individual.”
—Kip Mecum, Superintendent of Building Services
University of Illinois at Urbana Campaign

“Thanks Susan for demonstrating positive attitudes, exceptional charisma, and doing a professional job.”
—Ruby Chatman, Housing Contracts Manager
University of California, San Diego

“Your presentation regarding Attitude, Motivation and Service was great! We’ve heard nothing but positive feedback from our staff. I truly believe you made a lasting impact on our staff and how they view themselves, their teammates, and our external clients.”
—Jon Henderson
Unicor Mortgage, Inc.

“I was so impressed with the high energy and professional way you brought everything together. We have hosted customer service training workshops in the past, but not on a scale like you delivered. The audience identified with you every step of the way.”
—Paul Comer, Jr., Executive Director
Gatlinburg Department of Tourism

“Your message was just what the participants needed, inspirational and practical, yet humorous. I appreciated how you took time to ‘know’ our participants and tailor your presentations to their needs.”
—Jeanne Escalera, Project Coordinator
Home Economics Education In Service Project

“All responded that the ‘one positive to every negative’ pointer was significant information that changed perceptions about customer service.”
—Lois Guarino, Director of Staff Development
Omega Institute for Holistic Studies

“Not only was Clarke’s presentation informative but it was fun. If you have the opportunity to hire Susan Clarke at your show or conference, jump at it. She is the best.”
—Joseph Declan Moran, Editor of Pizza and Pasta Magazine
Pizza and Pasta

“I enjoyed your weave of personal and professional anecdotes supporting your topic.”
—Nancy Green Faus, Manager of Marketing and Brand Development
Target Stores

“I felt so much better after your presentation. Not only about myself, but my outlook on life and relationships, both business and personal.”
—Veronica Bohde
Target Stores

“It was such a pleasurable experience to participate and see the remarkable high caliber training you are putting on. Your enthusiasm and knowledge of service is endless and we took away several ideas which will be implemented.”
—Brigid A. Duffield, Attorney at Law

“To say I appreciate your help in acting as a ‘guest lecturer’ is an understatement. The students are always challenged by your class, and feedback is consistently positive. Thank you!!!!!!”
—Tucker W. Main
Instructor, University of San Francisco

“Your message moved me. You are very effective. I will forever be effected by your words.”
—Austin Arnold
Cookie Lee Jewelry

“I was at the Cookie Lee seminar on Saturday and had the good fortune to hear you speak. Wow! I felt so positive and energized! Thank you so much.”
—Anna Turner, Consultant
Cookie Lee Jewelry

“I was fortunate enough to have heard you speak at this year’s convention. You really hit home with me and I haven’t stopped thinking about what you said. I really would like to get a CD of The Fun-Damentals of Believing, Achieving & Succeeding as soon as possible.”
—Kathy Sladick, Unit Manager
Cookie Lee Jewelry

“You were the highlight of the convention! Your presence, your presentation, your bubbles — Ah!! Incredible!! Thank you so much for sharing your wisdom, your personal stories, and your heart.”
—Ginny Fedrich, Consultant
Cookie Lee Jewelry

“I truly loved your inspirational speech! I have already started exercising more positive thoughts and goals and I know that I can make this business work for me.”
—Angelic Lewis, Consultant
Cookie Lee Jewelry

“You are the best speaker I have EVER seen. You touched me on a personal level… I have been telling my husband all about you and have been repeating everything you said…. You were great.”
—Kimberly Rizzo, Consultant
Cookie Lee Jewelry

“I just had to tell you what a FANTASTIC job you did! This was my third CL convention and I gotta tell ya, she’s had some really ‘not so good’ motivational speakers OR maybe is was just that I couldn’t relate. I absolutely LOVED your talk and I could totally relate about the mom relationship.”
—Lori Taylor, Consultant
Cookie Lee Jewelry

“You were an AWESOME speaker and I loved what you shared with us. You were such an inspiration to all of us —my Unit of consultants raved about you!”
—Janice Lugo, Director
Cookie Lee Jewelry

Testimonials: Health Care

March 28, 2009 by · Comments Off on Testimonials: Health Care 

“It was evident that you did your homework and it showed throughout your talk. What you said truly had an impact and made a difference.”
—Gaye Breyman, Chief Operating Officer
California Academy of Physician Assistants

“Susan, I just wanted to let you know how much I enjoyed the Service Excellence talk you gave here at Clarian yesterday. I was expecting you to give a long and boring speech, boy was I surprised. It was very interesting and far exceeded my expectation. Once again, thanks for making me laugh.”
— Tracy Smith, Accounts Payable
Methodist Medical Group/HMS

“I just attended a Medical Manager conference in Orlando where you were a Guest Speaker and I wanted to say “WOW”. I thoroughly enjoyed listening to everything you had to say. I made lots of notes and plan on starting to work with some of your ideas. I am also looking forward to getting a copy of your book.”
— Donna Shepherd
STAR Physical Therapy

“Awesome! Thanks Susan. I have heard very positive feedback our audience members.”
— Wendy Mayerson
Medical Manager Health Systems, Inc.

“Thank you so much for taking time out of your busy schedule to come and do your “motivation” talk at the DA meeting. It was terrific and we have heard very positive comments. You certainly contributed to the success of the “Club 21″ presentation.”
— Brenda Matthews, MA, Education & Consulting Dept.
Kaiser Permanente

“All the evaluations reflected how much the audience enjoyed your lecture. And found the information useful.”
—Cyndy Flores
California Academy of Physicians Assistants

“Having you for the Eighth Annual Women’s Conference was the best decision I have made all year!”
—Donna Cadwallader, Coordinator
Women’s Health Program

“You inspired your audience to take action! I have always had a special place in my heart for speakers, like yourself, who motivate others to new awareness by sharing their knowledge.”
—Beverly Weurding, Symposium Manager
Sharp Health Care

“Did her homework!”
— Dede Gish Panjada, Executive Director
National Association of Transplant Coordinators

“Your contributions made a significant impact on the overall success of our conference.”
—Sheila Crowley, Director, Member Services
Healthcare Food Service Management (HFM)

Testimonials: Associations

March 28, 2009 by · Comments Off on Testimonials: Associations 

“You definitely practice what you preach. It was positive and memorable.”
— Cheryl Chelius, Executive Director
San Diego Society of Association Executives

“It is because of the expertise of professionals like you, coupled with your obvious desire to make a contribution to the careers of others in our industry, that our meeting was such a strong educational resource for our attendees.”
— Rita S. Lanngston, Speaker Coordinator
Meeting Professionals Internationals

“Wow! Another great program featuring your dynamic and to-the-point style!”
— Darlene Sessions, Vice president
Financial Women International, Inland Empire Group

“I think you will find from the evaluations that people really gained a great deal from your presentation.”
— Tonya J. Ferguson, CAE, Executive Director
St. Louis Society of Association Executives

“It was evident that you did your homework and it showed throughout your talk. What you said truly had an impact and made a difference.”
— Gaye Breyman, Chief Operating Officer
California Academy of Physician Assistants

“The success of your presentations was obvious by the many positive comments received and the resounding responses we heard through the walls, in the hall, in person and on paper.”
—Carolyn Shouse Mills, Meeting Planner
Pizza Expo

“We felt that the presentation was relevant, to the point, practical, personal, and presented with a great sense of humor.
— Kris Penner, Program Chairman
American Business Women’s Association

“Your knowledge, experience, humor and speaking ability placed ‘Your Attitude is Showing’ as our most successful event of this program year.”
—Lisa Pugh, Vice President, Programming
Financial Women International, Orange County

“It was an extraordinary presentation. It seemed to complete the connections between the attendees to round out their Retreat experience and inspire enthusiasm and creativity in their association management careers.”
—Cheryl Chelius, Executive Director
San Diego Society of Association Executives

“One member, Darren Schwartz is quoted as saying, ‘I think the presentation was perfect, funny enthusiastic, and the audience participation was great!’
—Carolyn Marcial, Secretary
Los Angeles Escrow Association

“‘Great personality and willingness to share her past mistakes;’ ‘High energy, Loved her!’ …were just a few of the positive comments we received on your program.”
—Sarita Maybin-Anderson, Program Chair
National Speakers Association, San Diego Chapter

“What can I say? You were sensational! Your energy and enthusiasm captivated our group and was very contagious.”
—Lynn Smith, President
Financial Women International, Inland Empire Group

“You were one of the best speakers we have had this year and a real joy to work with.”
—Robyn Schumacher, secretary
San Diego Women in Travel

“As always you were sensational! The attendees walked away with a valuable experience.”
—Robert Stones, President
Bizsource San Diego’s Sales and Marketing Association

“I would recommend you to any audience that wants an uplifting message.”
—Nancy H. Wilson, VP Operations
Sports INC.

“Your high energy and humor made the hour zip by and kept our attendees attention.”
—Gale Frentz, Manager of Meeting Development
FTD Association

“I sent my somewhat skeptical, do it the same because we’ve always done it that way manager to the meetings, and he returned with contagious enthusiasm.”
—Linnea Stohlberg
Riverside Florist

“The exercise and group presentation was not only fun but also thought provoking at the same time. The talk was timely in providing our members with powerful, successful strategies in today’s market.”
—Vanessa Williams
Womens Council of Realtors

“Your unique presentation style and expertise offered invaluable insight that captured the audience’s attention.”
—Jaimie M. Ponzillo, Membership Services
New York State Food Merchants Association, Inc.

“This Fifth Annual Conference was the biggest and best ever due in large part to the opportunity to hear you speak about The Secrets of Service. Your presentation was excellent, timely and very welcome.”
—Kenneth G. Masco, Conference Chair
AFSM International

“Your program was rated excellent and motivating and our members said “This was the best of all shows and conventions.”
—Jim Merrill, CGR, Chairman
NAHB Remodelers Council

“I did not want to let another week go by without thanking you properly. Having the opportunity to work with a true professional, like yourself, makes my job of coordinating the conference an easy and pleasurable task.”
—Caryn Anderson, Managing Director
National Association of Service Managers

“Your contributions made a significant impact on the overall success of our conference.”
—Sheila Crowley, Director, Member Services
Healthcare Food Service Management (HFM)

“Your message was very dynamic and motivational and truly captured the audience.”
—Jason A. Anderson, Coordinator of Personnel
National Association of College and University Foodservice (NACUFS)

“As we’ve come to expect from you, your seminar was truly motivational, informative, full of practical tips, and fun.”
—Sandy Lien, Director of Education
Upper Midwest Hospitality, Inc.

“Your presentation certainly exceeded all expectations and was very well accepted by our attendees. Great job.”
—Christina Chmura, Director Trade Show Marketing
Massachusetts Restaurant Association

“You provided us with a lot of valuable information that I hope all of our members will begin to put to practice.”
—Rosemary S. Panno, President
International Association of Hospitality Accountants, Mid-Jersey Chapter

“Our guests and attendees comments have been very positive and encouraging. We even saw a few exhibitors attending your program.”
—Steve Montayne, Show Chairman
Michigan Restaurant Association

“I had heard so many wonderful things about you and had the chance to see for myself how true they are!”
—Janet Harrison, Director of Education
California Restaurant Association

“The feedback we received from the attendees was very positive and the attendees that we spoke with wholly enjoyed your presentation.”
—Virginia Curry, Expo Coordinator
New Jersey Restaurant & Hospitality

“You’ve begun to develop a faithful following and your message is always enthusiastically delivered, up-to-date, and full of practical ideas.”
—Sandy Lien, Director of Education
Upper Midwest Hospitality, Inc.

“We have a bit of a stiff group but you got them all laughing and having fun, just like we are supposed to be having fun at work and in life!”
—Georgia Kazimier, President, Sacramento Chapter
California Restaurant Association

“The extremely high level of enthusiasm kept everyone of our people one their toes. It was if our members were competing to learn from you!”
—Brad Schramm, President
Independent Hotels of America

“Those who were in attendance praised both the information and the style in which it was delivered..”
—Julie Lanthier, Membership Services Representative
San Diego Restaurant Association

“I would like to compliment you on the content, delivery, and message of your service seminar. Keep up the great work and the spreading of the message.”
—Keith Keogh, CEC, AAC, President
World Association of Cooks Societies

“Your participation was a pleasure for both our members and our guests. Thanks again for all your professional, excellent contributions!”
—Gene Vosberg, Executive Director
Restaurant Association of the State of Washington

“You were absolutely fantastic… the feedback from the audience has been tremendous.”
—Colleen McShane, Executive Director
Illinois Restaurant Association

“Your enthusiasm and zest for the industry, as well as your solid knowledge of the industry is obvious.”
—Sandy Lien, Director of Education
Upper Midwest Hospitality, Inc

“It is truly an honor working with such a professional and an expert in the field. Your seminar on Service Excellence was very well received. Thanks for making the trade show such a great success.”
—Carol Salomon Lo Verso, Director of Education
California Restaurant Association

“I must say that my company staff members in attendance came away from your program with a new spirit of enthusiasm. You show a passion for the subject that is contagious!”
—Michael Rhodes, Orange County Chapter President
California Restaurant Association

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