Testimonials: Hotels, Resorts, & Spas

March 28, 2009 by  

“What a great “Attitude Adjustment” you provided our sales team. It was a high energy, action-packed and thought provoking morning.”
—Karen Gray, Director Sales & Marketing
Hyatt Hotels and Resorts

“Since we initiated the Spirit of Service video tapes presentation, I feel that the following improvements are a direct result of the videos:
* Dining room employees morale is improved
* Dining room cocktail sales are improving
* Appetizer and dessert sales have improved
* Waiter and waitress tips are increasing”
—Dennis Buffington, Assistant Manager
Best Western Regency Inn

“In my nineteen years here at the Hilton, I can’t recall a speaker or program that ‘connected’ better with our staff. You certainly exceeded my expectations in every respect and you can move me to the top of your very long list of satisfied clients.”
—Ron E. Nowviskie, General Manager
Daytona Beach Hilton

“Your seminar on Retaining and Motivating Your Winning Team was greatly appreciated.”
—Debbie L. Campbell, Vice President of Special Events
Days Inns of America, Inc.

“You not only kept us entertained with an interactive presentation, we were pleased with the way you focused on discussion and covered all key service issues requested.”
—Evan Studer, Executive Vice President Operations
Sunstone Hotel Properties

“I attended your program and it had the greatest effect on me. After listening to you speak I purchased your books. I feel so positive, and not a positive that fades, but a feeling I can work with and use. I feel once again that I CAN AND DO MAKE A DIFFERENCE!”
—Julie Goff, Lounge Manager
Best Western Marshall Inn

“The extremely high level of enthusiasm kept everyone of our people one their toes. It was if our members were competing to learn from you!”
—Brad Schramm, President
Independent Hotels of America


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