WOW Word-Of-the-Week #391: Effervescence

February 1, 2012 by  

Effervescence – inner excitement; exuberance.

Can you remember the last time you felt effervescent? Do you feel excited about your life and your job? Do you get excited about experiencing new adventures?

This is the second in the series of WOW’s from my book, “The FUN-Damental Secrets of Service: How to have FUN and make your customers feel good about spending their money!” The E in SErvice stands for Effervescence. My definition is – bubbling over with excitement! I get excited about all kinds of things. I get excited about learning new things. I get excited about experiencing new places. I even get excited about creating new speeches!

I believe that you can be effervescent about anything in your life and your job. Have you ever thought about looking at each encounter with a customer, guest, client, or member, as an adventure? Emotions are contagious. When you have effervescence your customers, guests, clients, or members can sense it and feel it.

Some of you might be thinking, “How can anybody be effervescent all the time? There are going to be days when you feel down and drab and hate what your doing.” And I say, “Not everything that happens to us is a great, world-shaking event. But the trick is not to let dreary days get the best of you. Not to let monotony and repetition start to dull your senses. You have to find excitement in the small things too – like being happy that you have a job in the first place!” Which brings me to my

FUN-damental Service Secret #2

“Serve them well; you got them.
Serve them poorly, you lose them.

This week focus on how much effervescence you have. Are you excited about your life? Are you excited about your job? Do you have as much business as you can handle? Are you as successful as you’d like to be?

Reader Responses

“I think I experienced some effervescence this morning. A young lady I see in the halls every day approached me last week. Now, all I know is the woman’s name, Vanessa. One of the first times I met her I noticed how happy her smile was. It is an effervescent smile – from ear to ear. And it is friendly. So, one day I commented that she had a beautiful smile. And she was obviously pleased. She had asked me last week about my department and if there was any chance she could possibly do some writing for the department. I told her that I would introduce her to my boss. So, today she happened by my desk and I introduced her to my boss. I mentioned to my boss that I did not know if she could help, but possibly direct her in a new direction. So, they talked for about a half hour. Vanessa sent me an email later that day thanking me for the introduction. At the end of her note Vanessa said that she looked forward to working with me one day. I don’t know what will happen, but there are certain people who have that certain effervescence in their personalities that is attractive. She will do well. Thank you for the word, Susan. I try to project my effervescence every day, even with people whom I don’t know. Have a great weekend, Susan. Take care.” – “Warrior” Joe